Lost or Forgotten PIN?


For forgotten or lost Pin please call: (877) 592-1118 or fill out the form to the right..

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General Questions


 

The TRANSACTION AUTHENTICATION VALUE (TAV) is used as an extra fraud protection measure and may be requested by online merchants when making purchases. To change your TAV, you must be logged into your account. Choose a THREE (3)-digit numeric code that only you know. Ensure this code is difficult for any other person to guess. You may change your TAV as often as you'd like-you may even change it prior to every online transaction. In order to change it, login to your account and click on "CHANGE TAV". Enter and create your TAV. We encourage you to change your TAV often in order to prevent online fraud. If you have further inquiries regarding your TAV, click here.

Funds transferred from a checking account to your account will take between 2-5 banking days. Funds transferred from your account to your checking account will take approximately (2) banking days if done before 6 p.m. EST. If done after 6p.m EST, the funds will be transferred in approximately (3) banking days. If funds have not been posted in the time indicated above, please click here.

Your account will lock itself if you enter your Password incorrectly (3) or more times consecutively. It will remain locked for 24 hours. Once this time has elapsed, your account will unlock after you enter your User ID and Password correctly. If you still experience problems with your account being locked, please click here.

In order to transfer funds from your account to a checking account, please login to your account and choose the option TRANSFER TO A BANK IN THE US. You will be asked to enter the bank information including the routing number and account number of the account that you would like to transfer funds to. Your available funds to transfer will be disclosed next to the window where you enter the amount. Funds will post to the account in 1-3 banking days.

If you have problems transferring to a bank account in the US, please click here.

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