Choose How You’d Like to Get Your Funds
You have multiple options to receive your funds.
Select the option that works best for you.
Select the option that works best for you.
PAPER CHECK OR DIRECT DEPOSIT (ACH)
To request your funds via ACH or paper check:
- Text “Check” to “ACH” to 12345, or
- Visit: processing.network/claims, or
- Call 877.592.1118
There is no cost for ACH or paper check.
DEBIT CARD
You may use the prepaid card provided. Activate your card by:
- Calling 833.644.0714, or
- Visit: releasepay.com/activate
By activating the card, you agree to the card’s fees and terms and conditions outlined in the cardholder agreement.
NEED HELP?
Call 877.592.1118. Customer Service is available to assist you.
Security and Privacy at Your Fingertips
Lost or stolen card? No sweat. If your registered* Release Pay card ever becomes lost or stolen, you can immediately turn off the card and prevent access to your money by calling Customer Service. Once the card has been replaced or found, simply turn it back on.
*Your card must be registered in order to use of Mastercard® fraud protection for unauthorized purchases.
Peace-of-mind protection. Funds placed by Rapid or Tyler at Axiom Bank will be eligible for FDIC pass-through insurance up to $250,000.
We take your privacy seriously. Release Pay uses the most stringent privacy and compliance processes to protect your personal information and prevent unauthorized use of your data.
PCI DSS V3-2-1 • SOC 1 Type 2 Certified • MasterCard Level 2 • Tokenized IDs
Need Help?
LOST/STOLEN CARD
If you’ve registered your card, turning it off and getting a replacement only takes a few minutes.
Call: 877.592.1118
